Privacy Policy

Effective Date: 1st November 2025

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Your privacy matters. This Privacy Policy explains how Safe Playgrounds Pty Ltd (“we”, “us”, “our”) collects, uses, stores, discloses and protects personal information when you visit www.safeplaygrounds.com.au (the “Site”) or otherwise interact with us.

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1. Personal Information We Collect

We may collect:
• Contact details: name, email, phone, postal address
• Business or organisation information (if applicable)
• Payment information and billing details
• IP address and device information when you interact with our Site

We only collect information that is reasonably necessary to provide our services or to respond to your enquiries.

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2. How We Use Your Information

We use personal information to:
• Provide the services you request (quotes, installations, maintenance)
• Process payments and manage orders
• Communicate about projects, orders, support or safety issues
• Comply with legal obligations (e.g. tax, workplace safety)
• Improve our website and services

We won’t sell personal information for marketing purposes.

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3. Disclosure of Information

Personal information may be shared with:
• Our service providers (e.g. IT platforms, payment processors)
• Contractors involved in your project delivery
• Regulatory or law enforcement bodies, if required by law

We will not otherwise disclose personal information without your consent.

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4. Storage and Security

We take commercially reasonable steps to protect your data from unauthorised access, modification or loss. However, no online system is 100% secure.

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5. Third Party Sites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

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6. Access, Correction & Complaints

You can request access to your personal data, ask us to correct it, or make a privacy complaint by contacting us at [insert email].
If you’re not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

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7. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” will reflect the last revision.